Upgrade to Microsoft Office 2007 from Microsoft Works 9
There seems to be a semi-common problem for people who are attempting to upgrade their Microsoft Works 9 or Microsoft Works SE 9 to Microsoft Office 2007. The upgrade doesn’t work and gives an error that the original program isn’t there. There is a very simple fix for this problem but I haven’t seen any links to it so I am posting one here.
If you are having this problem, go to http://support.microsoft.com/kb/943290 and download the file that is linked to under the “RESOLUTION” heading. Once you have downloaded it, install it and retry your Microsoft Office upgrade. It should now go smoothly.
Happy Computing,
Tim
Biden PC is a Computer Network Consulting Company.
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November 2nd, 2008 at 11:03 am
When I tried to use the patch, I got the following error message.
“The upgrade patch cannot be installed by Windows Installer service because the program to be upgraded may be missing or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch”.
I had just reinstalled Microsoft Works, 7.0 prior to trying to use the patch.
I’d appreciate any help you can give me in resolving this problem.
Thanks,
Rick
November 3rd, 2008 at 8:58 am
Hello Rick,
If the patch doesn’t work, another thing to try is to insert the original MS Works CD into the drive. Then point the Office installer to it when it is looking to validate the MS Works software to perform the upgrade.
Tim
February 20th, 2009 at 10:01 pm
dude, thanks-
I spent 6 hours trying to resolve this and was actually considering paying Microsatan the $500 (again)
so, do MS purposely hide these little files hoping people will just give up and pay the $500 again?
email me and I’ll write you a check for $50 ( though, with today’s banks, it might bounce)
best of luck
Chuck D
February 21st, 2009 at 8:52 am
Chuck,
Thanks for the offer but the info on this blog is free for everyone.
Glad I could help,
Tim
April 26th, 2009 at 4:37 pm
I have been having the same problem. I have uninstalled, re-installed works9 and the update from Microsoft, about 50 times now. I have been searching online for days trying to figure out how to resolve this. Soon I am going give up and just buy the the full version. Please help!!!!!!!!!!!!!!!
Thank you very much in advance.
October 3rd, 2009 at 11:09 am
So the patch install for Works requires the disk. I do not have disk… it was an OEM…
What now?
October 20th, 2009 at 2:19 pm
They still should have supplied you with a disc. Sorry but I don’t have any better answer for you.
January 7th, 2010 at 9:20 am
Just bought a new dell W/ Works 9 and I also purchased in disc form the Office 2007 Professional and want to upgrade. Is it easir to delete works compltely then instrall Office or dos it not matter. Thanks for the help.