I hate taking my car in to be serviced. I know very little about cars and even less about their internal workings. That’s just not interesting to me. So when a mechanic recommends I get this part or that cleaned, I have to rely on how much I trust that person. I often say something to the idea of “I can’t do it now but maybe soon.” Then I go to someone else and see what they say. I have yet to find a mechanic in California that I really trust. Recommendations are definitely welcome!

Many people feel the same way about computer repair professionals. I have a few clients that aren’t certain whether or not to trust me. Unfortunately one man’s distrust recent lead him to go against what I told him and cost him an extra two hundred dollars.

As I was configuring accounts on his Small Business Server, I recommended that he create a single sign on for each computer and allow his employees to share those while giving individual access to specific programs. He disagreed and wanted everyone to have individual access to each of 5 computers with the individual access to the program set up on each one. All this without creating roaming profiles.

It would have cost him $100 or $200 to do it my way but he paid $400 to do it his way. The saying goes “The customer is always right” so I did what he wanted. Just before I finished, he asked why we didn’t do a single sign on to the computers and individual access to the programs. I explained it and he looked embarrassed. I wish it didn’t have to be like that but it wasn’t my choice to make.

I understand that not everybody is going to trust service workers because we have to make a living at what we do. Upselling is expected. But, please, at least consider what we have to tell you. It could save you both money and headaches.

Happy Computing,
Tim

Biden PC is a Computer Network Consulting Company.

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