Remote Web Workplace Requires the Microsoft Remote Desktop Active X Control

 

“This portion of Remote Web Workplace requires the Microsoft remote desktop Active X control. Your browser security settings may be preventing you from downloading Active X controls. Adjust these settings and try to connect again”

Have you seen this Internet Explorer 7 error message when attempting to connect to Remote Web Workplace in Windows SBS 2003? I just did for the first time and I want you to know that the fix is.

Option 1:

  1. In IE7, go to the Tools menu.
  2. Choose Internet Options > Programs > Manage add-ons.
  3. Look for ‘Microsoft RDP Client Control (redist)’.
  4. Click on it and then look below and click on ‘Enabled’.

Option 2:

  1. “Tools” menu > Internet Options > Advanced.
  2. Now click on the Reset button at bottom to reset the IE7 settings.
  3. Restart Internet Explorer and retry logging into Remote Web Workplace.
  4. Download and install the Active X plugin.

Once you do that you should be able to log in to Remote Web Workplace also known as RWW.

Happy Computing,

Tim

Biden PC is a Computer Network Consulting Company.

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This entry was posted on Tuesday, November 11th, 2008 at 7:00 am and is filed under Computer Repair, Desktop Support, How To, Internet Explorer, PC Networking, SBS 2003, Windows Server Tips. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

5 Responses to “Remote Web Workplace Requires the Microsoft Remote Desktop Active X Control”

 
  1. wayne Says:
    December 16th, 2008 at 4:20 am

    I have this problem on an SP3 xp pro box. No spyware or antivirus blocking. Trusted site. The standard registry fix not applicable as key not there. The RDP add-on does not appear in the list so cannot be enabled.

  2. Tim Says:
    December 16th, 2008 at 7:51 am

    Wayne,

    I sent you an email with images to help. Please look again to check for the filename “msrdp.ocx”. If it isn’t there, please send me an email with a screenshot of what you see on the “Manage add-ons” page.

    Thank you for your post.

    Tim

  3. SKORP Says:
    January 26th, 2009 at 2:52 pm

    Would really appreciate some help on this one… I’ve been trying to solve this issue for weeks now… I have it on several different PCs at different locations, using different browsers (IE7, IE8, FF, Chrome) and I have tried EVERY solution that can be found through googling it.

    The registry key doesn’t exist, the add-on doesn’t show up in manage add-ons to be enabled (and can’t be obtained from anywhere to be installed it seems, atleast not without the installation stopping after telling me it’s an older update than the current one). I’ve done all the bits and pieces with the trusted root certificates and the trusted zones, etc…, and it’s not spyware causing it.

    Still nothing. I think that there is finally a problem for which there simply is no fix

    I’m at my wits end, anyone know what can be done?

  4. Computer Desktop Says:
    February 7th, 2009 at 12:22 pm

    Computer Desktop …

    “This portion of Remote Web Workplace requires the Microsoft remote desktop Active X control. [...]http://www.desktopcomputerchair.info [...]…

  5. Betaroad Says:
    June 24th, 2009 at 3:04 am

    You are a complete lif saver – I’ve spent 3 hours researching this topic!

    Thanks

    Betaroad’s last blog post..Trapcode Starglow Upgrade