It doesn’t work until the tech gets there. That is the rule of doing computer tech support.

I couldn’t tell you how many times I’ve gone out on calls only to find that the item in question works perfectly. It happened again this morning. The woman’s computer was shutting down without any notice. The way she described the problem sounded like a power supply problem. So I went out and attempted to fix it but the exact problem is extremely difficult to diagnose when the PSU (Power Supply Unit) tester shows that everything is fine and the problem can’t be duplicated. And I certainly did try. So I fixed a backup problem that she’d been having (her computer hadn’t been backed up since October) and went on my way.

I love to fix and repair computers. It’s what I do for a living. But when there is no visible problem to fix, attempting to fix it can be a challenge.

So here comes the advice. =) If you’re having computer issues, be precise when describing them and if they go away, call the technician. He may advise you to replace the suspect parts or he may tell you that its better to wait until it occurs again. If this is the case, be sure that you can handle it happening again and everything is backed up.

Happy Computing,
Tim

Biden PC is a Computer Network Consulting Company.

If you found this post to be informative, consider subscribing to our Biden PC’s RSS feed.