Whenever you’re planning on getting a new computer, changing your ISP (Internet Service Provider), or just making changes to your network, don’t be afraid to ask for advice. Generally, computer consultants and repair shops are happy to give advice, especially to their current clients.

I am currently playing cleanup with a client who decided to change his ISP without telling me. Under many circumstances this would be fine but this client has his email server at his office and that makes the ISP change a big deal.

I received an email after I had closed up shop for the day so I didn’t see it until the next morning. As I often check my emails first things in the morning to know what my schedule looks like I saw his email that requested that I be on alert for problems. “No Problem” I thought. But after I had been awake for a little while I realized that this would mean that his Static IP Address would change and that would completely disrupt his email. Of course, no one wants their business email service disrupted. I then had to change my entire day around (fortunately I have great and understanding clients) to be at his office that afternoon for the change. As my client never received the IP address that everything was going to change to, I had to wait for the ISP’s installer to get that information.

The entire situation was unorganized as well as much more stressful and expensive than it had to be. Had I been informed even a few days earlier, I could have given them questions to ask and issues to watch out for. Fortunately, everything was handled in a manner that kept business downtime to a minimum.

We all have enough stress in our lives. Keep your unnecessary stress to a minimum by getting advice from professionals.

Thank you for reading,
Tim

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Biden PC is a Computer Network Consulting Company and we now offer Online Computer Support.